At TOILET ACCESSORIES Sales, we’re committed to providing premium bathroom solutions with seamless global delivery. Below you’ll find answers to common questions about our products, shipping, payments and more. Can’t find what you need? Contact our UK-based team at [email protected].
Product Information
What types of toilet seats do you offer?
We specialise in three premium categories: Soft Close Toilet Seats for quiet, gentle closing; Standard Toilet Seats for classic functionality; and Wooden Toilet Seats for natural warmth and durability. Our Novelty Toilet Seats offer unique designs for personality-filled bathrooms.
Are your toilet cistern systems compatible with all toilets?
Our Toilet Cisterns & Parts and Wall Hung Toilet Frames are designed to industry standards, but we recommend checking measurements against your existing setup. For specific compatibility questions, please email our team with your toilet model details.
What materials are used in your toilet accessories?
We use premium materials throughout our collections:
- High-grade plastics and polymers for our Keuco and Tiger Accessories
- Solid hardwoods for Wooden Toilet Seats
- Stainless steel and ceramic components in our Toilet Brush Holders and Flush Plates
Ordering & Payments
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store complete payment details on our servers.
Can I modify or cancel my order after placement?
Orders processed before 3pm GMT typically ship same/next day. Contact us immediately at [email protected] if you need to modify an order – we’ll do our best to accommodate requests before dispatch.
Shipping & Delivery
What are my shipping options?
We offer two premium services:
- Express Delivery (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Standard Shipping: 15-25 business days via EMS for orders over £50
Do you ship to my country?
We deliver globally except certain remote Asian regions and island nations. European deliveries typically arrive 2-3 days faster than estimates, while North American orders may require 1-2 extra days for customs. Contact us for specific regional advice.
How are fragile items packaged?
Ceramic cisterns, wooden seats, and delicate accessories receive double-boxing with custom protective materials. Our packaging meets courier requirements for international fragile shipments.
Why is customs clearance delaying my order?
While we provide complete commercial documentation, some countries have unpredictable clearance times. Express shipments receive priority handling, but we recommend allowing buffer time for bathroom renovation projects.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Hygiene items (toilet seats, brushes) must be in original packaging. For defective items, we provide pre-paid return labels and process refunds within 3 business days of receipt.
How do I initiate a return?
Email [email protected] with your order number and reason for return. For non-defective items, return shipping is at customer’s expense using the original packaging materials.
Can I exchange an item instead of returning it?
Yes! Contact us within 15 days of receipt. You’ll need to return the original item (following our standard return process) and place a new order for the replacement product.
Technical Support
How do I install my new toilet seat/cistern?
All products include manufacturer installation guides. For complex systems like Wall Hung Toilet Frames, we recommend professional installation. Email us for digital copies of installation manuals if needed.
My flush mechanism isn’t working properly – what should I do?
First check the included troubleshooting guide for your Toilet Cistern Lever or Flush Plate. Most issues stem from improper adjustment. If problems persist, contact us with details – we may be able to send replacement parts under warranty.
Still Have Questions?
Our bathroom specialists are happy to help with any queries about our premium toilet accessories and global delivery service. Reach us at [email protected] or by post at:
TOILET ACCESSORIES Sales12 Bridge St
Westminster, GB CH8C 7YT
United Kingdom