At TOILET ACCESSORIES Sales, we take as much care in crafting our returns policy as we do in selecting our premium bathroom fixtures. Should any of our products – from our precision-engineered Soft Close Toilet Seats to our stylish Keuco Accessories – not meet your expectations, we offer a straightforward returns process.
Our Return Policy
We accept returns within 15 days of delivery for most items in their original condition. Please note:
- Products must be unused, in original packaging with all tags attached
- Certain hygiene-sensitive items cannot be returned (see exceptions below)
- Return shipping costs are the customer’s responsibility unless the item is faulty
Non-Returnable Items
For hygiene reasons, the following products cannot be returned or exchanged:
- Toilet Brush & Toilet Brush Holders (once removed from packaging)
- Novelty Toilet Seats (if packaging seal is broken)
- Any products where the original packaging has been damaged or discarded
How to Initiate a Return or Exchange
Follow these steps to process your return, as carefully as you’d install one of our Wall Hung Toilet Frames:
- Contact Us: Email [email protected] with your order number and reason for return (use our template below)
- Wait for Approval: Our team will respond within 2 business days with return authorization
- Package Securely: Repack items in original packaging with all accessories
- Ship Back: Send to our warehouse at:
TOILET ACCESSORIES Sales
Returns Department
12 Bridge St, Westminster, GB CH8C 7YT - Track Your Return: Keep your shipping receipt and tracking number
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear TOILET ACCESSORIES Sales Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Product Details:
– Product Name: [e.g. “Tiger Accessories Chrome Set”]
– Reason for Return: [Please specify – wrong item, defective, changed mind etc.]
Please advise on next steps for processing this return.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return (typically within 5 business days):
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Processing Time: 3-5 business days after approval
- Shipping Costs: Non-refundable unless return is due to our error
For exchanges, we’ll ship your replacement item via your original shipping method once the return is processed.
Damaged or Incorrect Items
If you receive a damaged product or incorrect item (like a Standard Toilet Seat when you ordered Wooden), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.
International Returns
For customers outside the UK (excluding some Asian and remote regions):
- Mark the package as “Returned Goods” to avoid customs charges
- Include all original paperwork
- We cannot refund original shipping or customs fees
Need Help?
Our customer service team handles returns with the same precision as our Toilet Cistern Levers operate. Contact us at [email protected] for any return-related questions.
Business Hours: Monday-Friday, 9:00-17:00 GMT