At TOILET ACCESSORIES Sales, we combine premium bathroom solutions with exceptional service. Our shipping and returns policies are designed with the same attention to detail as our carefully curated collection of toilet accessories.

Shipping Information

Order Processing

We pride ourselves on swift order processing:

  • Orders are typically processed within 1-2 business days
  • You’ll receive email confirmation with tracking details once your order ships

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide, excluding some Asian and remote regions. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges

We stand behind our premium bathroom fixtures, from our precision-engineered Soft Close Toilet Seats to our elegant Keuco Accessories. If you’re not completely satisfied, we offer a straightforward returns process.

Our Return Policy

  • Returns accepted within 15 days of delivery
  • Items must be unused in original packaging with all tags attached
  • Return shipping costs are the customer’s responsibility unless item is faulty

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Toilet Brush & Toilet Brush Holders (once removed from packaging)
  • Novelty Toilet Seats (if packaging seal is broken)
  • Any products where original packaging has been damaged or discarded

How to Initiate a Return

Follow these steps as carefully as you’d install one of our Wall Hung Toilet Frames:

  1. Contact Us: Email [email protected] with:
    • Your order number
    • Reason for return
    • Product details (see template below)
  2. Wait for Approval: Our team responds within 2 business days
  3. Package Securely: Repack in original packaging with all accessories
  4. Ship Back to:
    TOILET ACCESSORIES Sales Returns Department
    12 Bridge St, Westminster, GB CH8C 7YT
  5. Track Your Return: Keep your shipping receipt and tracking number

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear TOILET ACCESSORIES Sales Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Product Details:
– Product Name: [e.g. “Tiger Accessories Chrome Set”]
– Reason for Return: [Please specify – wrong item, defective, changed mind etc.]

Please advise on next steps for processing this return.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Non-refundable unless return is due to our error

Damaged or Incorrect Items

If you receive a damaged product or incorrect item (like a Standard Toilet Seat when you ordered Wooden), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.

International Returns

For customers outside the UK:

  • Mark package as “Returned Goods” to avoid customs charges
  • Include all original paperwork
  • We cannot refund original shipping or customs fees

Need Assistance?

Our customer service team handles returns with the same precision as our Toilet Cistern Levers operate. Contact us at [email protected] for any questions.

Business Hours: Monday-Friday, 9:00-17:00 GMT