Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Access and Eligibility

Our website is available to individuals aged 18 years or older who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 User Conduct

You agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of the website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium bathroom products including:

• Keuco Accessories
• Soft Close and Wooden Toilet Seats
• Toilet Cisterns & Parts
• Wall Hung Toilet Frames
• Other carefully curated toilet accessories

While we strive for accuracy, slight variations in colour or design may occur. Product images are for illustrative purposes only.

2.2 Hygiene Products Policy

For health and safety reasons, certain items cannot be returned once opened:

• Toilet Brush & Toilet Brush Holders
• Novelty Toilet Seats with broken packaging seals

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are typically processed within 1-2 business days.

3.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at time of order. You confirm the payment method is yours or you have authorization to use it.

3.3 Shipping

We ship worldwide except some Asian and remote regions. Options are:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

International customers are responsible for any customs fees.

4. Returns and Refunds

4.1 Returns Policy

We accept returns within 15 days of delivery if items are:

• Unused
• In original packaging
• With all tags attached

Return shipping costs are the customer’s responsibility unless the item is faulty.

4.2 Refund Process

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping costs are non-refundable.

4.3 Damaged or Incorrect Items

Contact us immediately at [email protected] with photos if you receive damaged or incorrect items. We’ll arrange free replacement or return.

5. Intellectual Property

All content on this website including text, graphics, logos, and product designs is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

6. Liability Limitations

6.1 Product Use

Our products are designed for standard residential use. We’re not liable for:

• Improper installation or misuse of products
• Incidental or consequential damages
• Commercial use of residential products

6.2 Website Availability

We strive to keep the website available but aren’t liable for temporary outages or technical issues beyond our control.

7. General Provisions

7.1 Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

7.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

For questions about these Terms:

TOILET ACCESSORIES Sales
12 Bridge St, Westminster, GB CH8C 7YT
Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT